Support
Questions about your shop, an order or your account? Email us and a person will reply.
abidrazakotla@gmail.com
To help us answer quickly, include:
- the mobile number on your account
- your shop link, or the shop you ordered from
- the order number, if it is about an order
- a screenshot, if something looks wrong
Never send anyone your verification code. We will never ask for it.
For a problem with an order (late, missing items, price), contact the shop first using the WhatsApp or Call button on its page in the app.
Common questions
For shopkeepers
How do customers order from me?
Share your shop link or QR code. Customers open your shop, add products to their cart and place an order. You'll see it in Orders, where you can confirm it.
Where should I share my shop link?
On your WhatsApp status, in local WhatsApp groups, on Facebook, and as a printed QR code at your shop.
How do I close my shop for a day?
Tap the Open badge on your dashboard and choose "Close for now". Reopen it the same way. Your regular hours stay as they are.
What if a product runs out?
In Products, tap the menu next to the product and choose "Mark unavailable". If you track stock, it is marked out of stock automatically when it runs out.
For customers
How do I order?
Open a shop, add products to your cart, choose delivery or pickup and place your order. The shop confirms it and you can follow its progress in Orders.
How do I pay?
You pay the shop directly: cash on delivery, or at the shop when you pick up.
Can I cancel an order?
Yes, until the shop confirms it. After that, contact the shop on WhatsApp or by phone.
How do I contact a shop?
Every shop page in the app has WhatsApp, Call and Directions buttons.